Andrew Cockayne speaks on clinical governance

Andrew Cockayne today speaks to a national conference on clinical governance.

Illustrating creative ways of using evidence to design and deliver powerful change, Andrew gives three simple messages:

  • You can turn ‘soft’ information into hard data
  • Patient issues can be used not only to identify issues, but also to track results
  • Patient voice can and should be at the heart of strategy formulation in the NHS

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