Best Practice

Downloads: Knowledge, best practice, ideas, innovation.

Access our white papers, copies of presentations and recordings of our webinars

 

White Papers

Designing the Perfect Survey. Written by Nigel Marriott, Chartered Statistician and Data Scientist with comment from Andrew Cockayne (November 2015)

Design The perfect survey.

Essential reading for anyone using staff or patient survey data or tasked with drafting a staff or patient survey, in this short practical guide we distil best practice and scientific rigour into a cheat’s guide to survey design.

Nigel Marriott is a member and an accredited Chartered Statistician of the Royal Statistical Society. Andrew and Nigel have worked for many years on strategy and change, and Andrew was previously Workforce, Performance and OD lead for the country’s largest social work employer.

Each paper is targeted to the specific audience, so select from the two below which most suits you:

Click here to download the STAFF survey paper

Click here to download the PATIENT survey paper

Information As Therapy (5.5 Million People). Written by Mark Duman, Founder, Patient Information Forum with comment from Andrew Cockayne (September 2015)

In this paper, Mark Duman argues that we need to recognise information as a therapy and sets out a 5-point plan for healthcare providers.

“The evidence shows that information and support improve outcomes, so not providing such ‘therapy’ must be considered sub-standard care.”

Mark Duman co-founded the Patient Information Forum (PiF) in 1997 and has been tirelessly campaigning for high quality information to be fully integrated into health care delivery. He is a Non Executive Director of PiF.

Click here to download

 

Case Studies

Staff Connect Case Study: The Ipswich Hospital NHS Trust

Click here to view this case study.

 

Patient Connect Case Study: Birmingham Women’s NHS Foundation Trust

Click here to view this case study.

 

 

Webinar Recordings

Making Information as a Therapy Core to your Cost Saving and Quality Strategy. Presented by: Mark Duman, Patient Information Forum (November 2015)

Click here to view this webinar.

Mark Duman co-founded the Patient Information Forum (PiF) in 1997 and has been tirelessly campaigning for high quality information to be fully integrated into health care delivery.  He is a Non Executive Director of PiF and a Director at healthcare data consultancy, Monmouth Partners.

 

How to Design & Optimise Staff and Patient Surveys. Presented by: Nigel Marriott, Chartered Statistician and Data Scientist (November 2015)

Click here to view this webinar.

Nigel Marriott, Chartered Statistician and Data Scientist, Royal Statistical Society Fellow

 

Best Practice from the US: A New Vision and Approach to Patient Feedback. Presented by: Amy Maclean, Head of Patient Experience, Birmingham Women’s NHS Foundation Trust (October 2015)

Click here to view this webinar.

As the Head of Patient Experience at Birmingham Women’s NHS Foundation Trust, Amy manages the Patient Advice and Liaison Support (PALS) the Complaints Department Team, Patient Experience Co-ordinator, the Linkworkers and Interpreting Services in order to ensure the effective management of patient experience.  Amy actively contributes to the wider governance agenda taking a lead for identified patient experience improvement initiatives where agreed to support the achievement of the Trusts quality objectives.  Her role is to actively act as a catalyst for change, feeding back patients’ views, recommending actions to solve problems and working with colleagues to ensure that action is taken and evolve their monitoring systems to capture informal and formal feedback.

 

Innovative Use of Technology and Social Media for NHS Organisations. Presented by: Andrew Cockayne, Managing Director at Captive Health (October 2015)

PEN Awards Series Webinar: Find out why Patient Connect and Staff Connect were shortlisted for the 2014 PENN Awards.

Click here to view this webinar.

Andrew Cockayne, is Managing Director at Captive Health Ltd, a provider of highly innovative IT solutions for staff engagement and customer insight.  He previously led on OD, workforce and performance for the UK’s largest social care employer.

 

 

All materials are copyright Captive Health Ltd and may not be reproduced without permission.