Category Archives: Uncategorized

Listening. Hearing. Responding

New feature enhancements, better service. We’ve taken on board a heap of feedback from our clients and turned it into something special. Want to find about about the latest feature enhancements on our platform? Get in touch and we’ll be pleased to show you around.

500 today.

No, we’re not as old as the Royal Mail, but today we received our 500th helpdesk request. We think that’s cause to celebrate, because it is what we are all about: 500 moments to connect 500 opportunities to listen and learn 500 pieces of customer insight 500 chances to help What’s more, on average all those issues have been solved within one working day. Here’s … Continue reading 500 today. »

Tech update: Automation Center, new features for Survey analytics, better SSO, and more…

What’s new in v28 of our application? All our revenue gets re-invested in our product and released at no extra cost to all our clients. Version 28 of our system includes a host of new features, designed to further automate background tasks and get the computer to do more of the hard work, so you don’t have to. We’ve also added a security upgrade for … Continue reading Tech update: Automation Center, new features for Survey analytics, better SSO, and more… »

We are delighted to have been selected to work with a national end of life care charity

Shh..! We are sworn to secrecy, but some exciting things are happening we can’t talk about just yet. In early 2023 we’ll be implementing our Patient Connect system up and down the country for a major UK charity. We’ve been selected because of the high quality of our tech, the flexibility we can offer and the hands-on personal approach to implementation. As a value-driven organisation … Continue reading We are delighted to have been selected to work with a national end of life care charity »

From 9th November 2022, our services will feature on the new G-Cloud 13.

We’re pleased to announce that we have been awarded a G-Cloud 13 framework contract This means that public services can continue to access our kit via the Digital Marketplace. Just search the Digital Marketplace to find Patient Connect, Staff Connect or HealthWheel. Announcing the award, a spokesperson for Crown Commercial Services said: Many congratulations on your achievement and we look forward to working with you … Continue reading From 9th November 2022, our services will feature on the new G-Cloud 13. »

From strength to strength

We stepped back from our project at Worcestershire Acute Hospitals this week to reflect on successes, challenges and any points of learning. It is pleasing to see that over 1,800 members of staff have now downloaded the myWorscAcute staff app, provided by Captive Health: 20% of the staff group downloaded the app in the first week after launch High levels of retention on staff devices … Continue reading From strength to strength »

Communication Access UK accreditation

Connected Tech Group is proud to have secured Communication Access UK accreditation. A new standard developed by the Royal College of Speech and Language Therapists, the Communication Access UK accreditation process has helped us reflect on how we communicate, and be more accessible. As part of our work with the Royal College, we are working with a Speech and Language Therapist to develop a simple … Continue reading Communication Access UK accreditation »

Our work in primary care

We are HealthWheel in primary care We are pleased to be capturing valuable patient feedback in primary care. We created My HealthWheel as a simple, scalable solution for smaller organsiations working in primary care and we’re pleased to have added another implementation in September. Find out more If you want to know how to take advantage of our technology solutions in primary care, head over … Continue reading Our work in primary care »

Our work Down Under

We are Connected Health in Australia We are pleased to be working with the fantastic people at Latrobe Regional Hospital in the state of Victoria in Australia. We created our Australian sister company Health Connect PTY Ltd to enable us to deliver our technology in Asia Pacific. We are now pleased to have implemented Staff Connect as MyLRH for Latrobe Regional Hospital. Find out more … Continue reading Our work Down Under »