We are at a training session today show casing some of our service improvement projects.
We told participants about the value of process mapping as a way of structuring your thinking, with examples from both health and social care:
- The value of mapping the care proceedings process to a social care organisation
- Unpicking the discharge process to understand delays getting medication to wards
- Mapping Clinical pathways in paediatric A&E and turning expected outcomes to performance monitoring
Our examples show the value of good, well-structured clear thinking to organisations making change happen.
Find our more about our approach to service improvement by clicking here
