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Research and innovation at UHL

Captive Health is proud to have been selected to support University Hospitals Limerick with a research pilot that aims to evaluate the best ways to capture meaningful staff insight and patient feedback. We look forward to supporting the Hospital with ...
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Our January 2016 Newsletter is out…

Please click on the image below to launch the newsletter ...
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Design the perfect survey (Webinar)

In this 60 minute session, Nigel shares a lifetime's experience on how to create the perfect survey, using examples from both staff and patient experience Please click on the image below to view the webinar ...
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Jo Wood on Staff Engagement (Webinar)

"Think Staff Engagement? Think Staff Connect" Along with NHSIQ and the Patient Experience Network, we hosted a webinar on staff engagement today. Jo Wood, Head of Organisational Development at The Ipswich Hospital NHS Trust and Captive Health's Andrew Cockayne took the ...
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Amy MacLean on learning from the USA (Webinar)

In this 30 minute Session, Amy shares insights from her recent tour of 14 hospitals in the US. Please click on the image below to view the webinar ...
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Information as a therapy (Webinar)

In this 60 minute Session, Mark Duman makes the case for treating information as a therapy. Please click on the image below to view the webinar ...
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Using customer insight in Board assurance

Andrew Cockayne today spoke at a national conference and addressed some key challenges for those working in customer insight. How to turn 'soft' attitudinal data into hard performance measures Key questions Board members should be asking of senior team Key ...
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Proud to support the Mersey Care 400

Staff Connect underpins the Mersey Care 400 Staff Engagement Programme We are proud to be working with award-winning mental health trust Mersey Care to enable the Mersey Care 400 programme. The trust wanted to pull together an online panel of a ...
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The perfect patient survey (White Paper)

A cheat's guide to the perfect patient survey Essential reading for anyone using patient survey data or tasked with drafting a patient survey, in this short practical guide we distil best practice and scientific rigour into a cheat’s guide to survey ...
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Information as a therapy (White Paper)

In this paper, Mark Duman argues that we need to recognise information as a therapy and sets out a 5-point plan for healthcare providers. “The evidence shows that information and support improve outcomes, so not providing such ‘therapy’ must be ...
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The perfect staff survey (White Paper)

How to design the perfect staff survey. Essential reading for anyone using staff survey data or tasked with drafting a staff survey. In this short practical guide Nigel Marriott distils best practice and scientific rigour into a cheat’s guide to survey ...
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Under-ambitious: the Health Secretary does not go far enough

The Health Secretary's '1/4 of patients' does not go far enough. Speaking at Expo15 (an event hosted by the NHS to celebrate innovation) Jeremy Hunt set his sights on smartphone users.  According to national stats, over 60% of the UK population now ...
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