PENNA 2018: Celebrating good practice

We were at the PENN Awards today,

surrounded by some of the most creative, caring and committed people in Britain. If you have not been, the annual awards ceremony takes place each year in March and is a celebration of initiatives that have made a difference to people’s experience of care.

With categories ranging from ‘Communicating with patients and families’ through ‘Environment of care’ and ‘Building the foundation’ to ‘Using insight for improvement’ the highlight of the day is the showcase exhibition.

“Steal with pride” is the ethos of organiser Ruth Evans, someone whose overriding ambition is to make sure that excellent patient experience is recognised, spread and embedded.

That’s because making change happen in big organisations it is usually hard, often lonely and at times demoralising; those people who are celebrated at the PEN Awards really deserve the recognition.

Winners are picked by a panel of judges drawn from the community of patient experience experts and innovators.  Captive Health MD Andrew Cockayne is among them, and we are proud to support this event once again this year.

Congratulations to all today’s winners. The real winners are the patients and families who benefit from the initiative, creativity and commitment they bring to the NHS and its partners.