Captive Health compiled today’s event on Patient Engagement for Understanding Modern Gov.
Reflecting on inputs from NHS England the CQC, and Derby Hospital, Andrew Cockayne challenged participants to think about ways of translating insights from patient experience into culture change in their organisations.
Equipped with tools and techniques to take home and try out with their teams, participants gave outstanding feedback. “An excellent Experience experience!” commented one.
Issue trees are a problem solving technique used by strategists.
Participants built their issue tree (shown here) during the course of the day.