We were struck by a powerful headline from the Patients Association in their report out this week:
“Most patients value their health and social care services and receive good quality care. However where care falls short, it is usually due to overly bureaucratic systems and unacceptable staff behaviours. When patients or their relatives wish to raise concerns or complain, the complex processes adopted by many sections of the health service often get in the way, leaving them confused and frustrated.”
At Captive Health we are proud to be involved in reducing those barriers for patients, addressing those staff behaviours and improving the way information flows around those bureaucracies.