How we work

Getting you started

Our full implementation service is designed to get you up and running from day one.

With hands-on support through the set up, content build and launch we work hard to meet your requirements and take great pride in the quality of our service.

Building your content

We offer a full content build as part of the implementation. Our collaboration with your teams might involve replicating your existing surveys in our software, developing your service directory, creating your map items, setting up your RSS and twitter feeds, loading your video content, building your in-app feedback forms, adding your geo-fences, building core messages and journeys, etc.  

Ensuring you are equipped

Face to face we will guide your team through two developmental workshops should you need them. Additional training time can of course be provided if required.

Launch materials

We will provide a suite of launch materials including sharing existent materials and guidance to you on product launch.

Performance reporting

We will work with you to understand your reporting requirements. We will develop your analytics dashboard for feedback results, tailored to your strategic objectives and reporting requirements. 

This will then be targeted so the right people in your team receive regular updates.

Online Knowledge Base

If ever you find yourself a bit confused, our extensive online knowledge base offers in-depth support, guidance and advice that can be accessed around the clock.

Dedicated helpdesk

If you can’t find what you are looking for on our online knowledge base, our helpful Client Services team will be happy to support you.

Built-in support

  • Dedicated helpdesk
  • Active system status monitoring
  • Integrated Service Desk widget
  • Regular updates and new feature releases
  • HSCN hosted for full security
  • Fully GDPR and DPST compliant
  • On G-Cloud for ease of procurement
  • And so much more!