Using customer insight in Board assurance

Andrew Cockayne today spoke at a national conference and addressed some key challenges for those working in customer insight.

  • How to turn ‘soft’ attitudinal data into hard performance measures
  • Key questions Board members should be asking of senior team
  • Key questions that Quality and service improvement leads should be asking of their Board

Andrew’s messages, drawn from a decade of quality improvement and transformation work, can be found in the presentation which is available online, here.

Captive Health has productised much of the learning in our transformational software packages, Staff Connect and Patient Connect.